Not sure what to do after hours and you can’t wait until we re-open?

Use this guide to decide whether to call 000, go to an Emergency Department or Priority Primary Care Centre, call NURSE-ON-CALL, or use our after-hours service.

after hours emergencies

For any life-threatening emergency, you should call 000, or go to the nearest hospital emergency department.

ou may need to go to ED for these severe or urgent conditions:

If you’re injured from an accident or other incident, you may also need to go to an ED. Some examples include:

If you are pregnant and experience an emergency, you can go to ED or call triple zero (000) and ask for an ambulance. If your concern is less urgent, contact your usual doctor, midwife, or maternity unit.

The nearest emergency departments to our clinic are:

Patients with urgent but non-life-threatening symptoms can register for the Victorian Virtual Emergency Department. You can connect to the VVED from anywhere in Victoria. 

If you are eligible, you will be connected virtually to emergency doctors and nurses who will provide medical advice, from the comfort of your own home or workplace, rather than waiting in a physical ED at a hospital. As your consultation will be via video, you will need a device with a camera to use this service.

MEDICARE URGENT Care CLINICS

The Victorian Government has set up 29 Medicare Urgent Care Clinics across Victoria, which partner with nearby hospital emergency departments.

They provide free care for people with conditions that require urgent attention but not an emergency response. This includes:

  • mild to moderate infections

  • fever

  • pain when urinating

  • suspected minor fractures and sprains

  • back and muscle pain

  • minor cuts, burns, and insect or animal bites

  • heartburn, vomiting, nausea

  • headaches, migraines and brief fainting

  • constipation, diarrhoea, abdominal pain

  • allergies and rashes

  • light bleeding in the first trimester of pregnancy

  • mild to moderate asthma attacks, coughs and other respiratory symptoms.**

They also offer pathology and imaging services.

The centres help Victorians who need urgent care get help faster, while keeping our busy emergency departments free for those in critical, life-threatening situations.

They operate accept walk-ups, referrals and pre-booked appointments, and free care is provided even if you do not have a Medicare card.

The nearest Medicare Urgent Care Care Centre to our clinic is the Prahran Medicare Urgent Care Centre, within The Alfred Hospital at 55 Commercial Road, Melbourne. It is open 8am to 10pm, 7 days week. Bookings via phone (03) 9119 1055 or online.

A similar service is available in support of Sandringham Hospital, known as Sandringham Ambulatory Care Centre. Bookings are not available - simply present at the hospital’s emergency department at 193 Bluff Rd, Sandringham VIC 3191, and you may be triaged to SACC. Phone (03) 9119 1000.

*Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.

nurse on call

If you have questions about a medical issue, you can call the NURSE-ON-CALL helpline on 1300 60 60 24 for advice and assistance.

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Supercare Pharmacies

Supercare Pharmacies are open with extended hours (usually 7am to at least 11pm, 7 days a week), with a private consulting room and free registered nursing service on site from 6 pm to 10 pm, everyday.

Click here to learn more and to find the Supercare Pharmacy closest to you.

urgent non-emergencies

If you are an existing patient of the clinic and you need medical care which is not an emergency but cannot wait until we re-open, you can call our normal phone number 03 8506 9949 and connect to North Brighton Medical’s after hours service.

Note that this is a private service for all patients (including patients we normally bulk bill), with an out-of-pocket fee of $300.

If you agree to the fee, you will be able to speak to a GP of the clinic for a telephone consultation. If necessary, the GP may get you to come to the clinic for a face-to-face consult or come to you for a home visit.

You will have the alternative option of having a bulk billed telephone consultation with the Hello Home Doctor Service, and they may also be able to arrange a bulk billed home visit. They will send us a report of your visit the next day, so we are kept up-to-date.